Returns & Refunds

Right of Withdrawal: 

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 

To exercise your right of withdrawal, you must inform us (Vitamin Well Schweiz GmbH, Hardturmstrasse 3, 8005 Zürich, Switzerland, email: hello@barebells.ch) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by email). You may use the withdrawal form set out in the Terms of Sale for this purpose. However, it is not mandatory to use any specific form or method of contact, as long as your message is clear and unambiguous. 

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. 

Effects of withdrawal:

If you withdraw from this contract, we will reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery we offer). The reimbursement will be made without undue delay and in any event no later than 14 days from the date on which we are informed of your decision to withdraw from the contract. We may withhold reimbursement until we have received the products back from you, or until you have provided proof that you have returned the products, whichever occurs first. 

We will carry out such reimbursement using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of such reimbursement. 

You must return the products to us without undue delay and in any event no later than 14 days from the date on which you informed us of your withdrawal from this contract. The deadline is met if you return the goods before the 14-day period has expired. You will bear the cost of returning the products.  

You are only liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products. 

Please note that certain products may not be eligible for return once opened or unsealed due to health protection and hygiene reasons, in accordance with applicable consumer protection laws.

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